Return and refund policy 

1. Delivery & Verification

 

We ship all orders via Yalidine with a pay-on-delivery service.

• You are allowed to check the product at delivery before making payment.
• Once the product is accepted and paid, it is considered confirmed and final.

 

2. Returns

We accept returns only under the following conditions:

• The item is damaged, defective, or incorrect.
• The return request is made within 24 hours after delivery.
• The item must be unused, in its original condition, and with original packaging.

⚠️ Returns are not accepted for:

• Size issues (please confirm before ordering)
• Change of mind after acceptance
• Used or washed items

3. Refunds

• If your return is approved, we offer:
  
• Exchange (preferred option), or
• Refund (depending on availability)
• 
  
• Refunds are processed within 2–5 business days after we receive and inspect the returned item.

 

 

 

4. Return Shipping

• If the mistake is from our side (wrong or defective item), we cover the return shipping fees.
• Otherwise, the return shipping cost is the responsibility of the customer.

5. Important Notes

 

• Please double-check your size, color, and order details before confirming.
• By placing an order, you agree to this policy.